Logistics Controller

Logistics Controller

Responsible to: Supply Chain

Location: Dynamo Motor Company – Bayton Road

Job purpose
The Logistics Controller will be responsible for maintaining customer relationships, being the customer voice within DMC.

Key responsibilities

  • Work closely with the customer to deliver requirements and resolve issues when they arise to ensure excellent levels of customer satisfaction.
  • Ensure all customer schedules/ demand are tracked to ensure the optimum delivery sequence/ package is implemented to achieve it, on time every time.
  • Effective management of warehouse dispatch staff to ensure all deliver/ shipment needs are covered.
  • Ensure all storage locations are allocated, identified and goods are stored to avoid damage and deterioration. 5S and FIFO is to be clearly demonstrated.
  • Responsible for maintaining long term relationships and maximizing sales opportunities.
  • Acquire a thorough understanding of customer needs and requirements liaising with various departments within the company.
  • Attend meetings and visits at all levels as and when require.
  • Control of new model, engineering changes and vehicle run out through coordination between engineering, projects and supply chain.
  • Completing reports and forecasts as required.
  • Escalation of any customer deliver supply issues in a timely manner to mitigate failure in customer satisfaction.
  • To act as a flexible member of the supply chain team to support colleagues and cover when necessary.
  • To manage transport goods in and despatchers inc costs.
  • Oversight of warehouse activities and line management of Warehouse Associates.
  • Deputies for the Supply Chain Manager as and when required.
  • Ensure health and safety standards are maintained and recommendations are suggested where appropriate.
  • Any other reasonable task, duty of function as requested by the Supply Chain Manager.
  • Provide data, reports and agreed KPI’s to demonstrate above objectives.
  • An understanding of JIT is advantageous.

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